AN APOLOGY FROM US
Diversion to your flight 1872 to MAN on 3-11-2013
We are writing to say how sorry we are for the diversion of your flight. Regrettably this was caused by a customer requiring additional unplanned assistance which affected the schedule of the aircraft planned to operate your flight.
We do recognise the inconvenience that this will have caused you and would like to assure you that we strive hard to make travel easy and provide the best possible service for all our passengers. We sincerely hope that this unfortunate experience will not deter you from flying with us in the future.
easyJet Customer Services